- Registered NDIS Provider
- Hunter New England & Regional NSW
These Website Terms and Conditions apply to the website operated by COS Connect (ABN: 42 979 587 446) (“we”, “us” or “our”).
By accessing or using our website, you agree to these Terms and Conditions.
If you do not agree with these Terms and Conditions, you should not use the website.
Purpose of this website
Our website provides general information about our organisation, services and how to contact or make a referral to us.
Depending on the services we provide, the website may contain information relating to disability supports, the National Disability Insurance Scheme (NDIS), healthcare, allied health, community services or related topics.
Information on this website is general in nature and does not take into account the individual circumstances, needs or requirements of any particular person.
Website Terms are separate from service agreements
These Terms and Conditions govern use of our website.
They do not constitute a participant service agreement, healthcare agreement, treatment agreement, funding agreement or other agreement for the provision of services.
Where we agree to provide services to you, separate terms, consent arrangements, service agreements, policies or other documentation may apply.
If there is an inconsistency between these Website Terms and a specific written agreement governing services we provide to you, the specific service agreement will apply to the extent of that inconsistency.
NDIS information
Where this website refers to the NDIS, the National Disability Insurance Agency (NDIA), the NDIS Quality and Safeguards Commission, NDIS funding or related terminology, those references are provided for informational purposes.
References to the NDIS do not, by themselves, imply endorsement, sponsorship or approval by the NDIA or the NDIS Quality and Safeguards Commission.
Where our NDIS registration status is relevant, it will be stated separately and accurately.
Eligibility for the NDIS, funding decisions, plan decisions and decisions about what supports may be funded are made by the relevant NDIS decision-maker. We do not guarantee that a particular service will be funded under an NDIS plan.
NDIS rules, pricing arrangements, guidelines and other scheme information may change. Users should obtain current information from the relevant official NDIS source where required.
Health and allied health information
Where this website contains health, medical, therapeutic, clinical or allied health information, that information is provided for general information only.
Website content is not intended to replace:
You should seek appropriate professional advice where required.
Emergencies
Our website, enquiry forms and referral forms are not emergency or crisis-response services and may not be monitored continuously.
If there is an immediate threat to life or safety, call 000.
Where another urgent health, mental health or safeguarding service is appropriate, contact the relevant emergency, crisis or health service directly.
Enquiries and referrals
You may be able to submit an enquiry, referral, appointment request or other form through our website.
Submitting a form does not:
We may need further information, assessments, consent, documentation or discussions before determining whether we can provide a requested service.
We may also be unable to accept a referral or provide a service because of factors such as service capacity, location, scope of practice, eligibility requirements, risk considerations or whether the requested service falls within the services we provide.
Providing information about another person
If you provide personal information about another person through our website, including when making a referral, you should only provide information you are authorised or otherwise legally permitted to provide.
You should take reasonable steps to ensure the information you provide is accurate and that the person understands that their information is being provided to us where this is required.
Personal information submitted through the website will be handled in accordance with our Privacy Policy and applicable law.
Accuracy of information
We take reasonable care when preparing and maintaining website content.
However, information may become outdated or contain errors, and we do not guarantee that all website content is complete, current or suitable for every individual circumstance.
Service descriptions, availability, locations, eligibility information, fees and other website information may change.
You should contact us if you require confirmation of information before relying on it.
Website availability
We aim to keep the website available and operating correctly, but we do not guarantee uninterrupted or error-free access.
The website may occasionally be unavailable because of maintenance, technical problems, internet outages, security issues or circumstances outside our reasonable control.
We may modify, suspend, withdraw or discontinue part or all of the website where reasonably necessary.
Privacy
Personal information collected through the website is handled in accordance with our Privacy Policy and applicable privacy law.
Our Privacy Policy explains the types of information we may collect, how it may be used and disclosed, how it is protected and how you can contact us about your information.
Cookies and website technology
Our website may use cookies, analytics tools and similar technologies.
Further information about how these technologies may be used is contained in our Privacy Policy.
You may be able to control cookies through your browser settings, although disabling some features may affect how the website functions.
Third-party websites and services
Our website may contain links to third-party websites, applications, maps, social media platforms, booking systems, payment services or other external resources.
Links are provided for convenience and information.
Unless expressly stated otherwise, we do not control third-party websites and are not responsible for their content, availability, privacy practices, security or accuracy.
A link to another organisation does not necessarily mean that we endorse that organisation or its services.
You should review the terms and privacy practices of third-party services before using them.
Intellectual property
Unless otherwise stated, the content of this website is owned by us or used under an appropriate licence.
This may include:
Content may also be owned by third-party licensors.
You may view and use website content for ordinary personal and informational purposes.
Except where permitted by law, you must not reproduce, republish, modify, distribute, sell, commercially exploit or present our website content as your own without permission from the relevant rights holder.
Nothing in these Terms transfers ownership of intellectual property to you.
Acceptable use
You must not use our website:
Website security
We take reasonable measures to maintain the security of our website.
However, the internet is not completely secure and we cannot guarantee that the website will always be free from viruses, malicious code, unauthorised interference or other security risks.
You are responsible for taking reasonable precautions when accessing websites and downloading or opening online material.
Australian Consumer Law
Nothing in these Terms and Conditions excludes, restricts or modifies any consumer guarantee, right, remedy or other protection that cannot lawfully be excluded, restricted or modified, including rights that may apply under the Australian Consumer Law.
Liability relating to website use
To the maximum extent permitted by law, we are not responsible for loss or damage arising solely from reliance on general information published on this website where that information was not intended to constitute individual professional advice.
We are also not responsible for loss arising from circumstances outside our reasonable control, including interruption to website availability, third-party websites or services, or unauthorised interference with internet communications.
Nothing in this section excludes or limits liability where it would be unlawful to do so.
These Website Terms do not limit any rights or obligations arising under a separate agreement for services between you and us.
Changes to these Terms
We may update these Terms and Conditions from time to time to reflect changes to our website, services, business practices or legal obligations.
The current version will be published on our website.
Continued use of the website after updated Terms are published constitutes acceptance of the updated Terms to the extent permitted by law.
Severability
If any part of these Terms is found to be invalid, unlawful or unenforceable, that part will be read down or removed to the minimum extent necessary without affecting the remaining provisions.
Governing law
These Terms and Conditions are governed by the laws applicable in Australia.
Any dispute relating to use of this website will be subject to the jurisdiction of a court or tribunal with authority to hear the matter.
Contact us
If you have questions about these Terms and Conditions, please contact us using the contact details published on our website.
